2415832 - Survey: Matrix Question Type Missing

SAP Knowledge Base Article - Public

2415832 - Survey: Matrix Question Type Missing

Symptom

You are creating a Survey and when you try to add a Question you cannot see the type Matrix available for selection.

Reproducing the Issue

  1. Open Survey XYZ (XYZ represents the Survey ID);
  2. Go to the Design tab;
  3. Press "Add";
  4. In the Question Type field, you cannot find the Matrix option available for selection in the dropdown.

Cause

This is expected system behavior.

The Matrix Question Type is only available for Surveys with Category as Satisfaction.

Resolution

You can only add the Matrix Question Type for a Satisfaction Survey.

Keywords

KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Hybris Cloud for Customer all versions