SAP Knowledge Base Article - Public

2415523 - Error "Service call failed; report an incident" While Migrating Account Hierarchies

Symptom

When you migrate Account Hierarchies using Migration activity, system throws below error message

Service call failed; report an incident

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview.
  3. Search and Open the migration activity Migration of Account Hierarchies
  4. Execute Migration for the respective Migration File

Cause

  1. The possible cause for the issue could be that some of the Accounts used in the file are already a part of account hierarchy. Adding this in the file will try to create an hierarchy with this account again hence the error.
  2. The second possible cause could be the inconsistent data in the template , ie, for some Hierarchy ID's in Hierarchies tab, there is no respective data in the Accounts tab.

Resolution

Solution for Cause 1.

Enhancement and Modification is not supported using the Migration of Account Hierarchies activity. Once you remove such Accounts which are part of any existing Account Hierarchy from the template, then the issue will disappear.

Migration of Account Hierarchy supports only creation, which means that you can create a new hierarchy and add child nodes to existing accounts in one go.

Solution for Cause 2.

Verify the data in the template and ensure that data in Hierarchies tab and Accounts tab is consistent, ie, all the Hierarchies for which there is an entry in Hierarchies tab , there is respective data maintained in Accounts tab too.

See Also

As a work around you may use Data Work Bench:

2466149 - Not Possible to Update the Account Hierarchy using Data Workbench

Keywords

Migration of Account Hierarchies, Account Hierarchy, Service Call Fail, Error while Migrating Account Hierarchies, , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711