2415523 - Error Message "Service call failed; report an incident" While Migrating Account Hierarchies

SAP Knowledge Base Article - Public

2415523 - Error Message "Service call failed; report an incident" While Migrating Account Hierarchies

Symptom

When you migrate Account Hierarchies, system throws below error message

Service call failed; report an incident

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview.
  3. Search and Open the migration activity Migration of Account Hierarchies
  4. Execute Migration for the respective Migration File

Cause

  1. The possible cause for the issue could be that some of the Accounts used in the file are already a part of account hierarchy. Adding this in the file will try to create an hierarchy with this account again hence the error.

Resolution

Enhancement and Modification is not supported using the Migration of Account Hierarchies activity. Once you remove such Accounts which are part of any existing Account Hierarchy from the template, then the issue will disappear.

Migration of Account Hierarchy supports only creation, which means that you can create a new hierarchy and add child nodes to existing accounts in one go.

Keywords

Migration of Account Hierarchies, Account Hierarchy, Service Call Fail, Error while Migrating Account Hierarchies, , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708