SAP Knowledge Base Article - Public

2415233 - Cannot forward candidate due to privacy setting

Symptom

  • Cannot forward candidate due to privacy setting

Environment

  • SAP SuccessFactors
  • Recruiting Management (RCM)

Reproducing the Issue

  1. Go to recruiting tab, navigate to job requisitions, select candidate
  2. Try to forward candidate to a requisition with location outside the candidate's country of residence
  3. Get the following error message: "The job does not comply with the candidate's privacy settings of "'any company recruiter in my country of residence" because the country information for the candidate and the job do not match
  4. Confirm that there are no privacy settings enabled in back end provisioning that would all a choice to the candidate of "any company recruiter in my country of residence"

Cause

There are two open cases with SuccessFactors engineering. One cause has been determined

One cause identified is when the candidate shared profile flag is incorrectly showing "any company recruiter in my country of residence"; there is a known defect being worked by engineering where API updates the application incorrectly causing the shared profile flag in the candidate profile to change from "any company recruiter worldwide" to "any company recruiter in my country of residence" when the privacy option to select any company recruiter in my country of residence" is not enabled for the instance. 

There is also another open engineering case in which the flag is incorrect even when no api updates are done in the application and engineering is still working on determining root cause.     

Resolution

  1. Confirm there is no option to have candidates choose to only have recruiters in country of residence view them (this is a backend option which Support Team can confirm for you if you are not sure)
  2. If there is no privacy option set all candidates should have a shared profile flag of "any company recruiter worldwide"
  3. Check adhoc reporting under candidate column and select option for shared profile flag to confirm individual candidates do have shared profile flag selected for any company recruiter in my country of residence selected
  4. Open a support ticket and reference Jira RCM-35996 and RCM-36352

Keywords

Can't forward candidate, privacy, shared profile flag, any recruiter in my country of residence RCM-35996 RCM-36352 , KBA , rcm-35996 , rcm-36352 , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Recruiting all versions