2414990 - Java is no longer available in the "Check System" in User side

SAP Knowledge Base Article - Public

2414990 - Java is no longer available in the "Check System" in User side

Symptom

Java version check is no longer available in the "Check System" Option.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Go to User Side.

Click Check System

Check system.png

See that Java version check is not present.

2017-01-13_17-37-13.png

Resolution

The customer don't have the Plateau Offline Learning license.

To check, go to System Admin > Environment > Licensed Modules


Then the admin may need to add 'Access SuccessFactors Learning Offline' workflow to the user role in order for the Java version to check to appear in user side.

Advise the customer to request to create a  new incident to install Plateau Offline Learning license which Operations team will handle.

Keywords

Java, Check system, Plateau Offline Learning , KBA , LOD-SF-LMS-RBP , Roles & Permissions , Problem

Product

SAP SuccessFactors Learning 1611