SAP Knowledge Base Article - Public

2414431 - Dynamic user creation failed (username=XYZ). Reason was: Invalid SAML provider name: line 1 col 62 (at pos 61) error in SAP BusinessObjects Cloud

Symptom

  • The following error message appears when you try to log into SAP BusinessObejcts Cloud:
    Dynamic user creation failed (username=XYZ). Reason was: Invalid SAML provider name: line 1 col 62 (at pos 61)
    Assertion did not contain a valid MessageID.
  • Newly created users cannot log in and this message may also appear: 
    "StatusCode in ResponseMessage != OK; please refer to the database trace for more information" error message.
    Error_snip.png
  • Issue is only reproducible using URL type: https://epmprod<InstanceNum><Account>.hana.ondemand.com/t/<TenantNumber>
  • Using the simplified URL works: https://<Customer>.<Region>.sapbusinessobjects.cloud
  • Previously created users are working and can log in using any URL.
  • Deleting the browser cache does not solve the error.

Environment

  • SAP BusinessObjects Cloud 2017.9.3

Reproducing the Issue

  1. Add a new user in your SAP BusinessObjects Cloud environment.
  2. Newly added user can log in using Simplified/Simple URL: https://<Customer>.<Region>.sapbusinessobjects.cloud
  3. Login does not work using URL type: https://epmprod<InstanceNum><Account>.hana.ondemand.com/t/<TenantNumber>

Cause

The behavior is by design.

Resolution

The simplified / simple URL can only be used.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC,  , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0