SAP Knowledge Base Article - Public

2414431 - Dynamic user creation failed (username=XYZ). Reason was: Invalid SAML provider name: line 1 col 62 (at pos 61) error in SAP BusinessObjects Cloud


  • The following error message appears when you try to log into SAP BusinessObejcts Cloud:
    Dynamic user creation failed (username=XYZ). Reason was: Invalid SAML provider name: line 1 col 62 (at pos 61)
    Assertion did not contain a valid MessageID.
  • Newly created users cannot log in and this message may also appear: 
    "StatusCode in ResponseMessage != OK; please refer to the database trace for more information" error message.
  • Issue is only reproducible using URL type: https://epmprod<InstanceNum><Account><TenantNumber>
  • Using the simplified URL works: https://<Customer>.<Region>
  • Previously created users are working and can log in using any URL.
  • Deleting the browser cache does not solve the error.


  • SAP BusinessObjects Cloud 2017.9.3

Reproducing the Issue

  1. Add a new user in your SAP BusinessObjects Cloud environment.
  2. Newly added user can log in using Simplified/Simple URL: https://<Customer>.<Region>
  3. Login does not work using URL type: https://epmprod<InstanceNum><Account><TenantNumber>


The behavior is by design.


The simplified / simple URL can only be used.

See Also

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