SAP Knowledge Base Article - Public

2414206 - Error Message: Payment Direction Differs From Balance Of Open Items; Amount Set To Zero

Symptom

Error Message: Payment direction differs from balance of open items; amount set to zero while trying to clear down payment with a payment.

Reproducing the Issue

  1. Go to Payables Workcenter
  2. Choose Supplier Accounts subview
  3. Select All Suppliers
  4. Choose Supplier Account Monitor: XYZ and click View
  5. Now select tab Trade Payable and sub-tab Invoices/Payments
  6. Click on the Pay Manually option by and choosing Outgoing Check
  7. Later click on the Post button and the error message Payment direction differs from balance of open items; amount set to zero is displayed

Cause

You cannot clear a down payment with a payment under the open items.

Resolution

Once you create a down payment request, then you can clear this request with payment. It will create a new down payment in status open which should further be cleared with an invoice.

Keywords

KBA , AP-PAY , Payment Processing , How To

Product

SAP Business ByDesign all versions