2414143 - Automatic Country Code in Phone Number Field for Accounts

SAP Knowledge Base Article - Public

2414143 - Automatic Country Code in Phone Number Field for Accounts

Symptom

The system adds the Country Code automatically in the Mobile field of the Individual Customer which has a country maintained in the Country field.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Individual Customers view.
  3. Open the Individual Customer ABC, which has a value maintained in the Country field (ABC represents the Individual Customer's ID).
  4. Add a number in Mobile field.

The Country code is populated automatically.

Cause

This is the expected system behavior.

Resolution

As long as there is only a single field for the Phone Number on the C4C UI that field has to contain all the relevant information. The field considers the information maintained in the Country field and maintains the relevant country code for it.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711