2414012 - Approvals tab keeps loading and doesn't open.

SAP Knowledge Base Article - Public

2414012 - Approvals tab keeps loading and doesn't open.

Symptom

When accessing the Approval or Approvals tab the system shows the "loading" icon and never fully loads. We can access the forms correctly by clicking on Direct Reports or Entire Organization but the Approvals don't load.

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Environment

Compensation

Cause

In the logs we can see an error pointing to a permissions issue:

 

10:26:49,594 ERROR [FBCompHierarchyApproval] [87.198.171.156] [100076] [CompanyID,CompanyName,stg4sfv4_STOCKPM4707.,dbPool1,suerID,username,en_US,sysadmin] User does not have the permission to view document!

Resolution

Rollup Reports needs to be enabled on Compensation Home > Your template > Plan Setup > Advanced Settings so we will be able to fully use the Approvals tab.

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Keywords

Approval, Approvals, Rollup, HBA, Hierarchy Based Approvals , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Suite all versions