2413489 - VLS Scheduled Offering creation generates connection refused error

SAP Knowledge Base Article - Public

2413489 - VLS Scheduled Offering creation generates connection refused error

Symptom

When creating a Scheduled Offering involving Adobe VLS connection, the following error is generated

The meeting could not be updated on the VLS server. Please try again later or note the error code and contact your VLS administrator.
VLS Error Code: java.net.ConnectException: errno: 111 (Connection refused), error: Connection refused (local port 49407 to address 0.0.0.0, remote port 80 to address <customer ip address> (<customer ip address>.<customer url address>))

Error VLS kba.JPG

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The reason behind this issue is that the application nodes are not able to connect through port 80 due to firewall restrictions

The url values which are configuration within the VLS setup are incorrect. Specifically the values within the <xml_api_address> and <server_address> tags. Note that these are set as http and not https

<xml_api_address>http://<customer url>/api/xml</xml_api_address>
<server_address>http://<customer url></server_address>

Resolution

Updating the <xml_api_address> and <server_address> tags and changing the url to start with https will resolve the issue.

Be aware that any new url needs to have no firewall restrictions. This should be confirmed by customer VLS provider.

See Also

VLS Adobe validation error > http://jira.successfactors.com/browse/COSD-9962

Keywords

<xml_api_address>; <server_address>; VLS Error Code: java.net.ConnectException; errno: 111 (Connection refused); error: Connection refused (local port 49407 to address 0.0.0.0, remote port 80; , KBA , LOD-SF-LMS-VLS , LMS Virtual Learning System , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions