SAP Knowledge Base Article - Public

2413474 - Employee Not Visible in Direct Approver List

Symptom

Employee name user01 (user01 refers to the name of the employee) is not available in Direct Approver list.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management Work Center.
  2. Select Approval Processes under Task Distribution View.
  3. Select Approval process for Purchase Order.
  4. Select Copy.
  5. Under Work Distribution select Direct Approvers.
  6. Select Edit.
  7. Search for employee user01 (user01 refers to the name of the employee)using the Filter icon.

You get the message No Records Found.

Cause

The employee user01 (user01 refers to the name of the employee)does not have Read & Write Access for relevant documents.

OR

Managing My Area Work Center is not assigned to employee user01 (user01 refers to the name of the employee).

Resolution

  1. Go to Application and User Management Work Center.
  2. Select Business Users Sub-View under User and Access Management View.
  3. Search for employee user01 (user01 refers to the name of the employee)and select Edit -> Access Rights option.
  4. Navigate to Access Restrictions Tab.
  5. Search for the relevant application activity under Work Center View ID column using the filter icon.
  6. Change the Read Access and Write Access to Unrestricted.
  7. Select Save.

Note: This will give user01 (user01 refers to the name of the employee) the access to approve all the relevant documents.

OR

  1. Go to Application and User Management Work Center.
  2. Select Business Users Sub-View under User and Access Management View.
  3. Search for employee user01 (user01 refers to the name of the employee)and select Edit -> Access Rights option.
  4. Navigate to Work Center and View Assignment Tab and search for Managing My Area under Work Center / View Name column.
  5. Now navigate to Access Restrictions Tab and filter for Managing My Area under Work Center Name column.
  6. Search for the relevant application activity under Work Center View Name column and you can check the companies to which user01 (user01 refers to the name of the employee) should have access for approval.
  7. Select Save.

Note: This will allow user01 (user01 refers to the name of the employee)to approve the relevant documents for the checked companies. The Read Access and the Write Access need not be Unrestricted for employee user01 (user01 refers to the name of the employee).

Keywords

user not visible, employee not visible, direct approver name, direct approver not visible, direct approver , KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1808 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805