2412765 - Add instructor fails

SAP Knowledge Base Article - Public

2412765 - Add instructor fails

Symptom

When we try to add an instructor in our LMS we receive an error message and the instructor is not saved.

We use a user with permission role ALL, so should not be a permission issue.

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. Learning > Instructors > Add New
  2. Fill all mandatory fields > save
  3. error: java.lang.NullPointerException: while trying to invoke the method java.lang.String.trim() of a null object returned from com.plateausystems.elms.client.struts.instructor.InstructorForm.getComponentID()

 

Cause

There are no items created in the instance:

instructor.PNG

Resolution

You must create at least one item in this LMS instance to be able to create instructors.

See Also

Instructor KBA resources:

2318622 - My Classes Tab not appearing

2232150 - LMS - How to create and use instructor role

2282976 - Instructors only receive notification in English language

2286191 - MY CLASSES tab does not show past offerings

2292408 - Facility Does not show up on the new Instructor view - LMS

2295265 - LMS: Scheduled Offerings display in 24-hr format in Instructor View

2321620 - Time Zone in My Classes (Instructor View) Incorrect based on Time Zone of Scheduled offering

2308529 - Instructor authorized to teach only one item can be set as primary instructor for other items

2313965 - Instructor can add/registers users to Scheduled offerings only from their organization

2399753 - Instructors unable to add users to Scheduled Offering

2323700 - Unable to Record Completion in My Classes

2409368 - Instructor unable to Record Completion on Past Classes

 

 

 

Keywords

add new instructor error, cannot create new instructor, can't create instructors, , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core 1611