2412581 - Avoid 'Exceeding Polling Timeout Threshold' errors with Skillsoft Connector

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2412581 - Avoid 'Exceeding Polling Timeout Threshold' errors with Skillsoft Connector


This is a KBA to display how you can increase the polling timeout threshold of the Skillsoft Connector, which interfaces with Web Services to poll from Skillsoft servers to import item content into the LMS.

Increasing the polling timeout threshold will help avoid Skillsoft Connector errors such as "Maximum polling threshold timeout exceeded".


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Reproducing the Issue

  1. Run Skillsoft Connector
  2. Connector fails due to "Maximum polling threshold timeout exceeded" Error


Maximum polling threshold timeout is typically exceeded when there is a high volume of data being polled and transferred from Skillsoft and there is a Web Services connection timeout.


To avoid Maximum polling threshold timeout errors we can increase the Maximum polling threshold in the Connectors Configuration file.

System Admin > Configuration > System Configuration > Connectors

skillsoft.connector.polling.threshold.timeout=10800000 (try increasing to this value or a higher value if needed)


LMS; Connectors; Skillsoft Connector; Web Services; Polling Timeout Threshold Error, skillsoft.connector.polling.threshold.timeout , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS-TLS , Web Services & Tools , How To


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