2411444 - Cannot Add Custom Status of Opportunity in Individual Customer Facet

SAP Knowledge Base Article - Public

2411444 - Cannot Add Custom Status of Opportunity in Individual Customer Facet

Symptom

You are not able to add the Custom Status field from the Opportunity’s header into the Opportunities facet of your Individual Customers.

Reproducing the Issue

  1. Go to Customers work center;
  2. Go to Individual Customers tab;
  3. Open Individual Customer ABC (ABC represents Individual Customer's ID);
  4. Press Adapt -> Edit Master Layout;
  5. Go to Opportunities facet;
  6. Press Add Fields;
  7. Custom Status is not available to be add.

Cause

Currently, the Custom Status field of Opportunities cannot be extended to other screens.

Resolution

This is the system expected behavior.

The Custom Status is available only on the Opportunity header.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708