You are not able to add the Custom Status field from the Opportunity’s header into the Opportunities facet of your Individual Customers.
Reproducing the Issue
- Go to Customers work center;
- Go to Individual Customers tab;
- Open Individual Customer ABC (ABC represents Individual Customer's ID);
- Press Adapt -> Edit Master Layout;
- Go to Opportunities facet;
- Press Add Fields;
- Custom Status is not available to be add.
Currently, the Custom Status field of Opportunities cannot be extended to other screens.
This is the system expected behavior.
The Custom Status is available only on the Opportunity header.
KBA , SRD-CC , Cross Components , How To