2411197 - Opportunity Owner Deleted/ Changed by SAP User

SAP Knowledge Base Article - Public

2411197 - Opportunity Owner Deleted/ Changed by SAP User

Symptom

You noticed that some Opportunities have their Owners deleted and when you go to see the Changes log, the User who did it is: SAP_SYSTEM.

Reproducing the Issue

To reproduce the scenario:

  1. Sales Work Centre;
  2. Opportunities View;
  3. Open Opportunity XYZ (XYZ represents one of the Opportunities that had the Owner changed);
  4. Go to Changes facet;
  5. See that the Entry for Owner was done by SAP_SYSTEM.

Cause

You have Opportunity Party Redetermination Active on the System.

Resolution

Opportunity Party Redetermination is activated by answering the Question "Do you want to automatically re-determine opportunity parties based on changes to the account team of the associated account?" on the Questions Step (Step 4) of the Project Scope.

This means that every time a change is made to the Account Team to which the Opportunity belongs, the rules for Opportunity Party Determination will run.

There is an option to exclude some of the parties from the redetermination. To go there:

  1. Business Configuration Work Centre;
  2. Implementation Projects View;
  3. Click on Open Activity List;
  4. Fine Tune;
  5. Open the Opportunities activity;
  6. Maintain Involved Parties;
  7. On the Party you wan to exclude, selec the option to do so on the Column Realignment.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL. PLATFORM 1305 ; SAP LE APPL. PLATFORM 1308 ; SAP LE APPL. PLATFORM 1311 ; SAP LE APPL. PLATFORM 1402 ; SAP LE APPL. PLATFORM 1405 ; SAP LE APPL. PLATFORM 1408 ; SAP LE APPL. PLATFORM 1411 ; SAP LE APPL. PLATFORM 1502 ; SAP LE APPL. PLATFORM 1505 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605 ; SAP LE APPL. PLATFORM 1608 ; SAP LE APPL.PLATFORM 1611 ; SAP LE APPL.PLATFORM 1702 ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5 ; SAP LE APPLICATIONPLATFORM 2.0 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0