SAP Knowledge Base Article - Public

2410705 - Not all users who have same name are appearing in Manage users

Symptom

 

Symptom:

There are more than 5 active users who have the same name and it's not appearing in any Field in Manage Users

Not all users who have same name are appearing in Manage users

Reproducing the issue:

There are 8 active users named: Jesus Rodriguez in the instance but only 5 users named Jesus Rodriguez are showing in the suggestion in Manager field.

 kb new.png

at the bottom you will see "..." tried to click it but it's not clickable.

 

Environment:

Platform

The behavior is expected by design.

Only 5 users who has same name will show in suggestion.


Resolution:

1. Update the user's middle name or nick name to avoid this condition temporarily.

2. Update the customer's information by doing an employee import

 

 

Keywords

KBA , admin center , user management , LOD-SF-PLT-UM , User Management , Problem

Product

SAP SuccessFactors HCM Core 1611