SAP Knowledge Base Article - Public

2410319 - Details Missing under SAP ERP Sales Documents

Symptom

Details under ERP Sales Documents in Sales Document(Opportunities, Sales Quotes) facet are missing

Reproducing the Issue

1. Go to Opportunities
2. Go to Sales Documents
3. Under ERP Sales Documents , details will be missing(except Document ID and Document Type)

1. Go to Sales Quote
2. Go to Sales Documenyts
3. Under External Followup Documents , details will be missing(except Document ID and Document Type)

Cause

1. Create a Follow-Up document from Opportunity or Sales Quote from C4C
2. Confirmation message comes back to C4C carrying only Document ID and Document Type
3. However all other details like [Created on , Overall status , Delivery Status , RejectionStatus , Sales Org , Channel , Division , Net Amount] will be queried everytime you navigate to the sales document facet
4. You need to create a communication arrangement for this query to get generated - once the response is successful you can see the data

Resolution

1. Create a communication arrangement "Sales Document Query in SAP ERP"
2. Activate Communication services available in this : "Query Customer Quotes inSAP ERP" and "Query Sales Orders in SAP ERP"
3. First service helps to get the details of Quote(Created from Opportunity)
4. Second service helps to get the details of Order(Created from Opportunity or Quote)

This information will be available in Integration Guides(Service Market Place) as a prerequisite

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP HYBRIS C4C CORE 1805 ; SAP HYBRIS C4C CORE 1808 ; SAP HYBRIS C4C CORE 1811 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711