2410005 - Obsolete Service Agents are Still Available for Selection During Leads Creation

SAP Knowledge Base Article - Public

2410005 - Obsolete Service Agents are Still Available for Selection During Leads Creation

Symptom

You have made some of the Service Agents Obsolete in your system but when you create Leads, those Obsolete Service Agents are still available for selection in Owner (sales) field.

Reproducing the Issue

  1. Go to Sales work center
  2. Select Leads view.
  3. Select New Lead
  4. Select the value selection for Owner (Sales) field 

Cause

This is expected system behavior.

Resolution

In order to restrict the Service Agent based on Status, you need to create a custom default set with all your relevant status and make it as default via KUT and remove others if not needed.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708