SAP Knowledge Base Article - Public

2409953 - External Users - Native Login


  • According to Q4 2016 (b1611) LMS Release notes, single-sign-on (SSO) into LMS will require SuccessFactors HCM platform.
  • Currently for the external users, we are using native login because these users are not company employees, so they only access to LMS.
  • Will it be possible to continue to use native login to access the LMS with SSO, or it will be required in a long-term that all users, externals included, access through BizX?


  • SAP SuccessFactors HCM suite
  • Learning Management System (LMS) version b1611 and above
  • SSO


Please see the below statement from our product managers:

A couple of months ago, we announced that we would end support for “stand alone” Learning environments (i.e., those where Learning is not being used in conjunction with the Successfactors platform) after the 2017 Q3 release (1708).
We are extending this deadline by one year in order to give customers more time to make the transition.
This means that all Successfactors Learning customers will have until the 2018 Q3 release (1808) to be running the LMS in an integrated environment with the Successfactors platform enabled.

Also, be aware that, as of 2018 Q3 release, the Successfactors Platform will be required for single sign-on (SSO).
After this date we will not be able to support SSO directly with the LMS.
However, we will still allow native login into the LMS for customers who have certain user populations that login directly to the LMS today using an LMS username and password.

What is currently supported?

  • External users logging in natively through Sites
  • Learning Administrators logging in natively to the LMS

What is not supported?

  • Dual login (authenticating sometimes through SuccessFactors platform and sometimes through the LMS)
  • Internal users logging in natively Important: “support” for native learning user functionality will be limited to addressing defects.

There will be no further enhancements made to such functionality and since it doesn’t align with product direction, it is in our plans to end support of native learning users by Q3 2020.

Customers that continue to utilize this capability past that point will not be supported.

By moving to an integrated environment, you are able to take advantage of many features such as Theming, Action Search, Mobile, etc. that are not available in a stand-alone Learning environment.
Also, please note that some new functionality and certain issue resolutions in the future may have dependencies on the Successfactors platform; therefore, you must be integrated in order to take advantage of these improvements.
We encourage you to work with your Customer Engagement Executive and Professional Services to start planning now for making this transition so that you can reap the benefits of being in an integrated environment.

See Also

  • Users identified as internal and/or having a BizX account as well as an LMS account should not be coming into the LMS through the native LMS login channel.
  • Shopping account type is an indicator of whether the user is an external or internal user.
    - Default user settings for users that come in through connectors or upstream feeds are typically marked as internal unless specified otherwise.
    - Users that self-provision their own accounts on sites and use credit cards for commerce are classified as externals.

  • We confirm that the URL’s for native login will still stay the same for external / Native users? i.e<tentant id> (Will remain as is?)


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