2409944 - Calculation of Fields Requested Start Date and Requested End Date

SAP Knowledge Base Article - Public

2409944 - Calculation of Fields Requested Start Date and Requested End Date

Symptom

You are using work tickets and want to know how the Requested Start Date and Requested End Date are populated.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Service work centre.
  2. Select the Work Tickets view.
  3. Open a ticket.
  4. Select the Service and Repair facet.
  5. Add an item.
  6. You see that the fields Requested Start Date and Requested End Date are automatically populated and you want to know where the data is fetched from.

Cause

This is expected system behaviour.

Resolution

The field Requested Start Date is calculated by adding two days to the ticket creation day and the field Requested End Date one day after that.

Please note that when new items are created for the ticket, then item requested date is taken over from Header level dates.

Keywords

Requested Start Date, Requested End Date, Ticket. , KBA , requested start date , requested end date , ticket , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1611 ; SAP LE APPL.PLATFORM 1702 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708