2409741 - Customize Workflow Email Notification

SAP Knowledge Base Article - Public

2409741 - Customize Workflow Email Notification

Symptom

  • Is it possible to customize an Email Notification after a certain workflow has been completed?
  • If we change this template, will other countries/regions be affected?
  • How about adding a URL link for a particular email notification, will this affect other countries and regions as well?
  • Can we also add a custom email notification workflow to be use by certain legal entity only?

Environment

  • SAP SuccessFactors Employee Central;
  • SAP SuccessFactors Platform / BizX.

Resolution

Is it possible to customize an Email Notification after a certain workflow has been completed, for example, the Workflow Action Approval Notification?

Yes, this customization is available via:

  1. Admin Center > Company Settings;
  2. E-mail Notification Templates Settings;
  3. Click on the workflow template that you wish to update.

For more information, please refer to KBA 2087503.

If we change this template, will other countries/regions be affected?

You can change the email notification template per Locale, which means that you can change the wording of the notification for each locale you have enabled. For more information, please refer to KBA 2087932.

How about adding a URL link for a particular email notification, will this affect other countries and regions as well?

The URL would need to be added for each Locale. Email Notifications are not "country" based.

Can we also add a custom email notification workflow to be use by certain legal entity only?

No, we cannot add a custom email notification workflow to be used by certain legal entity only.

Keywords

email notification template, e-mail template, workflow email, custom email notification, e-mail notification templates settings, workflow email template, locale email notification , KBA , LOD-SF-EC-ALR , EC Alerts & Notifications , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM Core all versions