SAP Knowledge Base Article - Public

2409660 - SAP Analytics Cloud (BOC) gives "Unable to authenticate" connecting to SAP Cloud Platform


Creating an new Live connection to HANA using the connection SAP HANA Cloud Platform in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC) gives:

Unable to authenticate on the remote server. Please ensure your credentials are valid for the remote system.

SAP BOC HCP 05.png



  • SAP Analytics Cloud
  • SAP Cloud Platform

Reproducing the Issue

  1. Select Connection from the "Main Menu"
  2. Click on + and choose Live Data Connection -> SAP HANA
  3. Enter desired name <Connection Name> and optional description
  4. Choose "SAP HANA Cloud Platform" as Connection Type
  5. System Type defaults to "HANA"
  6. Enter SAP HANA Cloud Platform Account
  7. Enter Database Name created in HCP
  8. Set Landscape Host to "Trial"
  9. Choose "User Name and Password" radio button for credentials
  10. Enter  User Name and Password for the HCP database
  11. Click "OK"
  12. Error message "Unable to authenticate on the remote server. Please ensure your credentials are valid for the remote system." appears


SAP HANA Role "sap.bc.ina.service.v2.userRole::INA_USER" is required for the credentials using in the connection.


Grant SAP HANA Role sap.bc.ina.service.v2.userRole::INA_USER to all users in the SAP Cloud Platform HANA database that will be used to access data from SAP BusinessObject Cloud

In this screenshot you can see how to grant this role in SAP Cloud Platform workbench.


See Also

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SAP Analytics Cloud 1.0