2409637 - SAP BusinessObjects Cloud breaks when email of ADMIN user is changed

SAP Knowledge Base Article - Public

2409637 - SAP BusinessObjects Cloud breaks when email of ADMIN user is changed

Symptom

SAP BusinessObjects Cloud breaks when email of ADMIN user is changed.

Creating a new user with email user1@example.com receives "A user with email user1@example.com already exists"

user1@example.com receives "258 – insufficient privilege: Not authorized"

user2@example.com receives "258 – insufficient privilege: Not authorized"

Environment

  • SAP BusinessObjects Cloud

Reproducing the Issue

  1. Log in as ADMIN using email user1@example.com
  2. Remove user with email user2@example.com
  3. Save the change
  4. Update the email address of ADMIN to user2@example.com
  5. Save the change
  6. Try to create a new user with email user1@example.com and receive "A user with email user1@example.com already exists"
  7. Log out as ADMIN
  8. Try to log in as user2@example.com and receive "258 – insufficient privilege: Not authorized"
  9. Try to log in as user1@example.com and receive "258 – insufficient privilege: Not authorized"

Cause

Email of ADMIN user in an active tenant cannot be changed

Resolution

  1. Contact SAP Product Support using component LOD-ANA-BI
  2. Ask to have the email address of the ADMIN user restored to the original
  3. Ask to have any other failing users repaired

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, C4P, Cloud4Analytics, CloudforAnalytics, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, 258, privilege, user, account, email, login, logon, failed , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0