SAP Knowledge Base Article - Public

2409319 - AICC wrapper on Android device not behaving properly - MOBILE LMS

Symptom

There is strange behavior for AICC wrapper content on Android Device.

  1. The system will display the open document link and AICC wrapper together.
  2. After clicking open document, the AICC wrapper disappeared.

This is not the same behavior on iOS device. Please advise if there is anything wrong with the setting or this is expected behavior.

If so, when will this be fixed since this is not logically sequence for users.

Environment

SAP SF Learning Management System

Resolution

Actually this is an android behavior reason of which is not known to us - as soon as you open any pdf even in a browser (google chrome for instance), it will open the pdf in a pdf viewer which is unlike of IOS devices.

 

The same behavior you are experiencing here in case of wrapper as soon you click agree on the aicc wrapper, in android system it launches the pdf in a pdf viewer and hence the AICC wrapper disappeared.

 

This is not the problem with the system but android handing pdf.

Keywords

AICC wrapper on Android device , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508