2408887 - Login page when accessing the analytics tab in ORD

SAP Knowledge Base Article - Public

2408887 - Login page when accessing the analytics tab in ORD

Symptom

User is getting login page when accessing the analytics tab.

Environment

  • Online Report Designer (ORD)

Reproducing the Issue

Navigate to Home->Analytics/Reporting->Analytics->It directs to a login page

Cause

If all the prerequisites are completed then we need to check if assertion settings are configured in Provisioning properly or not.

Prerequisites:

  • Check if analytics default role setup is done in "ORG Local Config".
  • User with same analytics user name present in different company org.
  • Assertion URLs or SSO are configured properly.

 

Resolution

  • Check the default role setup in “org local config admin” in analytics
  • Check if the logged in user is present in some other company org
  • Check if the assertion url set up does not have some setting like “Use Email Assertion” as shown below.

In assertion setting, check if the "Use Email Assertion" is enabled or not.(as shwon below)

Assrtion url setting.jpg

 

  • If yes then uncheck the box and save the setting.
  • This will fix the login window issue.

Keywords

  • Use Email Assertion
  • Analytics Login Page
  • Assertion URLs
  • ORD login Page
, KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors Workforce Analytics 1402 ; SAP SuccessFactors Workforce Analytics 1511 ; SAP SuccessFactors Workforce Analytics 1602 ; SAP SuccessFactors Workforce Analytics 1605 ; SAP SuccessFactors Workforce Analytics 1608 ; SAP SuccessFactors Workforce Analytics 1611 ; SuccessFactors Workforce Analytics 1207 ; SuccessFactors Workforce Analytics 1210 ; SuccessFactors Workforce Analytics 1302 ; SuccessFactors Workforce Analytics 1305 ; SuccessFactors Workforce Analytics 1308 ; SuccessFactors Workforce Analytics 1311 ; SuccessFactors Workforce Analytics 1405 ; SuccessFactors Workforce Analytics 1408 ; SuccessFactors Workforce Analytics 1411 ; SuccessFactors Workforce Analytics 1502 ; SuccessFactors Workforce Analytics 1505 ; SuccessFactors Workforce Analytics 1508