2408865 - Document Generation: "Type" field is not available in ESS and MSS

SAP Knowledge Base Article - Public

2408865 - Document Generation: "Type" field is not available in ESS and MSS

Symptom

Document Generation is enabled and RBP is properly set. However, in ESS and MSS, the format is defaulted to "PDF" and unable to select "Word Document" type.

Environment

SAP SuccessFactors - Employee Central

Reproducing the Issue

Steps to Reproduce:

1. Login to an instance where Document Generation & PP3 are configured as Admin.
2. Navigate to Employee File page of any employee, click on Take Action >Generate Document

Actual Result: "Type" field is missing. We're unable to select "Word Document". The document generated is only in PDF format.

Cause

"Type" field is not to be availble in ESS and MSS scenarios. This is an expected behavior. By default, all ESS and MSS documents are in PDF format.

Resolution

Administartors with proper access can generate documents in Word format.

See Also

Document Generation, ECT-47025

Keywords

Document Generation Format, Word Document Generate document pdf cannot download documents in word format , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors HCM Suite all versions