2408677 - Error - Application Error while searching user in Route Map

SAP Knowledge Base Article - Public

2408677 - Error - Application Error while searching user in Route Map

Symptom

An application error occurs when searching for a user to add via Manage Route Maps

Environment

Performance Management

Reproducing the Issue

Admin Center>Performance Management>Manage Route Map>Select a Route Map>Select a step> Click on find user>Search any user (System will give you error)

 find user.png

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Cause

  • When using a picklist for a field in the user data file, if the entry in the file does not match an option in the picklist, this error will occur. In the below example, the field Division is mapped to the picklist "DIV" in the Data Model.

div mapped.png

 

 

  • "Division 20", "N/A", and "Eastern" show in the user data file under Division. 

 not in picklist.png

 

 

  • These, however, are not options within the picklist. 

picklist.png

Resolution

This can be resolved by adding the new options into the picklist. In this example, you can add " Division 20", "N/A", and "Eastern" as valid options in the picklist. 

Keywords

route map, application error, add user to route map, search user, pm, performance management , KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core 1611