2408637 - SAP BusinessObjects Cloud touch screen issue with Google Chrome browser 55.0.2883.87

SAP Knowledge Base Article - Public

2408637 - SAP BusinessObjects Cloud touch screen issue with Google Chrome browser 55.0.2883.87

Symptom

SAP BusinessObjects Cloud touch screen issue with Google Chrome browser 55.0.2883.87

If you are affected by this issue, you may experience the inability to manipulate some controls like buttons and sliders with your mouse, though you can still do so by using your finger directly on your screen.

Environment

  • SAP BusinessObjects Cloud 2016.25.0 and earlier
  • Google Chrome browser 55.0.2883.87

1-Chrome browser 55.0.2883.87.png

Reproducing the Issue

  1. Start successfully using SAP BusinessObjects Cloud with your touch screen enabled computer running Microsoft Windows
  2. Update your Google Chrome browser to 55.0.2883.87
  3. Notice the inability to manipulate some controls like buttons and sliders with your mouse, though you can still do so by using your finger directly on your screen.

Cause

Google Chrome browser 55.0.2883.87 touch events changes cause issues with SAP BusinessObjects Cloud

Resolution

Workaround

  1. Type "chrome://flags" (without the quotation marks) in your Chrome browser’s address bar and hit enter.

    2-Chrome browser 55.0.2883.87.png
  2. Press Ctrl-F on your keyboard to initiate Chrome’s browser search function, and type in “enable touch events”.
    3-Chrome browser 55.0.2883.87.png
  3. On the page you should be able to see the entry “Enable touch events” highlighted (scroll down if you don't see it right away). Choose the “Disabled” option.
    4-Chrome browser 55.0.2883.87.png
  4. Scroll to the bottom of the page and click the “RELAUNCH NOW” button.
    5-Chrome browser 55.0.2883.87.png

Mouse click actions should now work in BOC. Your screen’s touch capability will be temporarily disabled until you repeat the process above and choose either “Automatic” or “Enabled”.

 

Solution

SAP BusinessObjects Cloud Development is working on a Solution for this issue.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, click, fail, button, slide, chrome, 55.0.2883.87, google, update, new , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0