SAP Knowledge Base Article - Public

2408112 - cannot edit enrolled user price

Symptom

When you are in a Scheduled Offering under "Related" - "Registration" - "Advanced" you can usually change the price per delegate.

Now for all roles and all scheduled offerings the prices are grayed out and can therefore not be changed.

commerce.PNG

Environment

Learning management system (LMS)

Resolution

 An admin CAN edit the price for both internal and external shopping account if:
  • The users shopping cart must be enabled. If shopping cart is disabled for the user, and admin cannot edit the price or chargeback code.
    on the user record > related/more > Commerce > ensure the Enable shopping account box is checked

commerce3.PNG

  • The user is not in a cancelled status
  • There is no order associated with the registration (adding a price and charge code in this case will create an order)
  • There is an order associated with the registration and the payment type is chargeback
  • The item price is not set to 0 in the Master inventory

commerce_2.PNG

To change the catalog price:

1. open the master inventory record in edit mode > change price

2. select the record to change (on the screenshot here it is the item which is at 0.00€) > Next

3. change the price
NOTE: if you want the price change to propagate to catalogs, make sure to check the "apply price change to catalogs" box

commerce4.png

 

4. Click on Finish

5. If you have selected the option to propagate the price change to the catalogs please make sure the Catalog Price Update automatic Process is scheduled (system admin > Automatic Processes > Catalog Price Update)
the catalog price update automatic process is intended to update the prices in a catalog.
If you schedule this process, then the system updates the prices in a catalog when a pricing rule (usually in the form of discounts) changes.

 

Keywords

Prices cannot be changed via “Advanced”, scheduled offering price, tuition, course price, training fee , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Learning 1608