SAP Knowledge Base Article - Public

2407835 - How to change the email address of your ADMIN / tenant owner (Contact Person IT) user in SAP Analytics Cloud (BOC)

Symptom

  • Since wave 2017.7 the admin account becomes system owner. The system owner is a role and can be transferred to another user. One user must always be assigned to the system owner role.
  • The account that is currently the system owner won't allow you to change the email address. If you roll-over the email that is currently disabled you will see the message: The email of the System Owner cannot be modified.

TheEmailCantBeChanged.png

How to change the current ADMIN / tenant owner (Contact Person IT) email?

This is a two-step process. As mentioned before, this change is disabled for the role System_Owner since SAP Analytics Cloud uses an SAP Cloud Identity (SCI) identity provider to authenticate users.

  1. Move the role System_Owner to another account using the new functionality.
  2. Now you can change the email or delete the account.

Environment

  • SAP Analytics Cloud 2017.7 onwards

Cause

The system owner is a role and can be assigned to any user account.

Resolution

The System Owner role can be changed from user to user. Any user in the system can receive that unique role and that will be the person who will receive alerts for your tenant.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, tenant, admin, administrator, email, e-mail, mail, address, account, login, Business Objects Cloud , KBA , change , email , boc , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0