Symptom
- Since wave 2017.7 the admin account becomes system owner. The system owner is a role and can be transferred to another user. One user must always be assigned to the system owner role.
- The account that is currently the system owner won't allow you to change the email address. If you roll-over the email that is currently disabled you will see the message: The email of the System Owner cannot be modified.
How to change the current ADMIN / tenant owner (Contact Person IT) email?
This is a two-step process. As mentioned before, this change is disabled for the role System_Owner since SAP Analytics Cloud uses an SAP Cloud Identity (SCI) identity provider to authenticate users.
- Move the role System_Owner to another account using the new functionality.
- Now you can change the email or delete the account.
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Environment
- SAP Analytics Cloud 2017.7 onwards
Product
Keywords
EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, tenant, admin, administrator, email, e-mail, mail, address, account, login, Business Objects Cloud , KBA , email , boc , change , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem
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