For various reasons, customers may need to download the content files from their Icontent location. The customers and administrators may report that the download speed is too slow and request to have the bandwidth increased in order to make the download faster.
Reproducing the Issue
- connect to your Icontent SFTP location
- download a file from the Icontent location
Support and Operations Team cannot increase the bandwidth for the download speed from Icontent server. The bandwidth is depending on the customers internet access and the size of the file being downloaded.
For this reasons, nothing can be done in SF side to improve this. The customers and administrators are advised to work with their internet provider to improve their internet access and to allow a sufficient amount of time for the download depending on the files size.
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