SAP Knowledge Base Article - Public

2407212 - How to correct SSN on your I9 during Orientation Step - Onboarding

Symptom

  • The SSN on the I9 is incorrect.

Environment

  • Orientation Step

Reproducing the Issue

  • During the orientation step notice the SSN is incorrect need to know how to correct this mistake.

Cause

  • Incorrect data entered.

Resolution

  1. If you are in the Orientation step you have 2 opportunities to make a correction of the SSN or any part of the I9.
  2. The first opportunity is at the  review and approve panel for the Hiring Manager to select the data that needs to be corrected.  If data from Section 1 of the I9 is selected to be corrected the system will then present the appropriate panel for the New Hire to update again.
  3. The other opportunity is during the click to sign process step.  You may select the Correct Data tab to make the changes as seen below.

Correct data.png

Keywords

  • I9
  • Correct Data
  • Onboarding
  • Orientation Step
  • SSN Correct Data
  • Incorrect Data Entered
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding all versions