2407100 - Course reassigned to a user via Assignment Profile even though he already completed it

SAP Knowledge Base Article - Public

2407100 - Course reassigned to a user via Assignment Profile even though he already completed it

Symptom

  • Even after completing a course, the user still gets reassigned with the same course via an Assignment Profile.

Environment

  • SuccessFactors Learning Management System (LMS)

Cause

  • LMS considers each Assignment Profile as unique, so if the user is part of two or more Assignment Profiles that have the same course in its rules, the user will be assigned with this course 2 or more times.
  • If the user completed a course as a free-floating item (course that is not part of a curriculum) but this item is also part of a curriculum, which is in an Assignment Profile rule, the user will be assigned with this curriculum and, consequently, assigned with this item.
    • Note that a free-floating item (item that is not part of a curriculum) and a NOT free-floating item (item that is part of a curriculum) are considered as 2 different entities by the LMS. This behavior is because they are stored in different tables in the database, hence the system won't consider free-floating completions against NOT free-floating completions.

Resolution

There are two options for not reassigning the course for the User:

  • Option 1: remove the affected User from the Assignment Profile Rules, in order to have the courses removed from their Learning Plan.
  • Option 2: Remove the item or the curricula from the Assignment Profile, in order to have only one assigned to the User
    • Note that if the User already started the course, once it is removed from the AP it won't be removed from the User learning plan

See Also

2555562 - Item assigned via Assignment Profile more than once to a User

Keywords

course completed but reassigned, reassigned item incorrectly, Assignment Profile assigning items incorrectly, incorrect assignment, origin, curricula, curriculum, duplicated, multiple, System AP , KBA , LOD-SF-LMS-ASP , LMS AP , How To

Product

SAP SuccessFactors Learning all versions