SAP Knowledge Base Article - Public

2406805 - Incident has been resolved by the customer

Symptom

  • Customer raises an incident but before someone starts working on it, he/she finds the solution.

Environment

  • SAP SuccessFactors Recruitement Management
  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Recruiting Marketing
  • SAP Analytics Cloud

Resolution

  • Once customers solved the issue themselves, the support engineer may set the incident to Solution Provided.

Keywords

solution provided, resolved by customer, incident , no issue, solved by customer , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-RMK , Recruiting Marketing , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions