Customer raises an incident but before someone starts working on it, he/she finds the solution.
SAP SuccessFactors Recruitement Management
SAP SuccessFactors Onboarding
SAP SuccessFactors Recruiting Marketing
Once customers solved the issue themselves, the support engineer may set the incident to Solution Provided.
solution provided, resolved by customer, incident , no issue, solved by customer , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-RMK , Recruiting Marketing , Problem