- Customer raises an incident but before someone starts working on it, he/she finds the solution.
- SAP SuccessFactors Recruitement Management
- SAP SuccessFactors Onboarding
- SAP SuccessFactors Recruiting Marketing
- SAP Analytics Cloud
- Once customers solved the issue themselves, the support engineer may set the incident to Solution Provided.
solution provided, resolved by customer, incident , no issue, solved by customer , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-RMK , Recruiting Marketing , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem