2406805 - Incident has been resolved by the customer

SAP Knowledge Base Article - Public

2406805 - Incident has been resolved by the customer

Symptom

Customer raises an incident but before someone starts working on it, he/she finds the solution.

Environment

SAP SuccessFactors Recruitement Management

SAP SuccessFactors Onboarding

SAP SuccessFactors Recruiting Marketing

Resolution

Once customers solved the issue themselves, the support engineer may set the incident to Solution Provided.

Keywords

solution provided, resolved by customer, incident , no issue, solved by customer , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions