SAP Knowledge Base Article - Public

2406279 - Survey Categories Missing in the Tenant

Symptom

Complete list of Survey Categories is not available in the system.

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Go to Implementation Projects view.
  3. Go to Fine Tune.
  4. Select the activity Surveys.
  5. Select the option Maintain Survey Categories.

Few Survey Categories are missing from the list.

Cause

Scoping questions for Service Entitlements are not checked in Business Configuration work center.

Resolution

To resolve this issue kindly follow the below mentioned steps,

  1. Go to Business Configuration work center.
  2. Go to Implementation Projects.
  3. Edit Project scope.
  4. Go to the Questions tab.
  5. Go to Service Scoping Element.
  6. Choose  Entitlement Management sub element.
  7. Choose Registered Products and Installed Base.

Here please make sure that you have scoped questions related to Registered Products and Installed Base.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1611 ; SAP LE APPL.PLATFORM 1708