SAP Knowledge Base Article - Public

2406041 - The SAP Analytics Cloud agent is out of date. The service is temporarily unavailable. Please upgrade the SAC agent to the latest version

Symptom

  • You cannot retrieve or use BW BEx queries when trying to connect to SAP BW datasources.
  • You experience error messages when trying to connect to SQL datasources.
  • Configuring your Datasource connection and scheduled refreshes fail with this error:

Refresh Failed.
The SAP Analytics Cloud agent is out of date. The service is temporarily unavailable. Please upgrade the SAC agent to the latest version.

  • The System > Monitor > Traces has the following error:

Please contact your on-site SAP Analytics Cloud agent administrator to deploy a newer version of Cloud agent.
The minimum required version is 1.X.xx. The current version is x.x.x

Environment

  • SAP Analytics Cloud

Cause

The SAP Analytics Cloud Agent deployed is out of date.

Resolution

You need to update your deployment of the SAP Analytics Cloud Agent in Tomcat to connect to on-premise data sources.

Download the ZIP file manually from: https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520Agent

  1. Go to the download page: https://launchpad.support.sap.com/#/softwarecenter
  2. Click the column Support Packages and Patches
  3. Select Alphabetical Index (A-Z)
  4. Select letter A > SAP ANALYTICS CLOUD CONN > SAP ANALYTICS CLOUD CONN 1.0 > SAP ANALYTICS CLOUD AGENT 1.0 > DOWNLOADS
  5. Select the latest version number: SAP Analytics Cloud Agent 1.0.XX

Download_BOC_Agent.png

Unzip the file and deploy the .WAR file

  1. Stop Tomcat
  2. Delete the folder \Apache Software Foundation\Tomcat 7.0\webapps\C4A_AGENT\ and any subfolders and files.
  3. Delete the folder \Apache Software Foundation\Tomcat 7.0\work with temporary files
  4. Unzip the downloaded file and rename the WAR file to C4A_AGENT.war.
  5. Extract the package and copy the file C4A_AGENT.war to your Tomcat directory.
    The agent will automatically deploy when Tomcat is restarted. For more information, see Tomcat Web Application DeploymentInformation published on non-SAP site.
  6. Restart the Tomcat application server for the settings to take effect.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, agente, reciente, desactualizado, SAC, Analytics Cloud agent is outdated.. prevents BW data aquisition, Data Import Connection from SAP BW does not work anymore, SAP BW import data connection is getting failed , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0