2406041 - Please contact your on-site SAP Analytics Cloud (BOC) agent administrator to deploy a newer version of Cloud agent

SAP Knowledge Base Article - Public

2406041 - Please contact your on-site SAP Analytics Cloud (BOC) agent administrator to deploy a newer version of Cloud agent

Symptom

  • You can't retrieve BEx queries when trying to connect to SAP BW datasources
  • You experience error messages when trying to connect to SQL datasources
  • The System > Monitor > Traces in your tenant shows the following error: 

Please contact your on-site SAP Analytics Cloud agent administrator to deploy a newer version of Cloud agent.
The minimum required version is 1.X.xx. The current version is x.x.x

  • Configuring your Datasource connection you see this error:

The SAP Analytics Cloud agent is out of date. The service is temporarily unavailable. Please upgrade the SAC agent to the latest version.

Environment

  • SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)

Cause

The SAC Agent deployed is old and you require to update it in order to connect to on-premise data sources.

Resolution

You need to update your deployment of SAP Analytics Cloud Agent in Tomcat. 

You can dowload the latest agent from this link:

You can also download the ZIP file manually form: https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520Agent

  1. Go to the download page: https://launchpad.support.sap.com/#/softwarecenter
  2. Click on the column Support Packages and Patches
  3. Select Alphabetical Index (A-Z)
  4. Select letter A > SAP ANALYTICS CLOUD CONN > SAP ANALYTICS CLOUD CONN 1.0 > SAP ANALYTICS CLOUD AGENT 1.0 > DOWNLOADS
  5. Select the latest version number: SAP Analytics Cloud Agent 1.0.XX

Download_BOC_Agent.png

Unzip the file and deploy the .WAR file

  1. Stop Tomcat
  2. Delete the folder \Apache Software Foundation\Tomcat 7.0\webapps\C4A_AGENT\ and any subfolders and files.
  3. Delete the folder \Apache Software Foundation\Tomcat 7.0\work with temporary files
  4. Unzip the downloaded file and rename the WAR file to C4A_AGENT.war.
  5. Extract the package and copy the file C4A_AGENT.war to your Tomcat directory.
    The agent will automatically deploy when Tomcat is restarted. For more information, see Tomcat Web Application DeploymentInformation published on non-SAP site.
  6. Restart the Tomcat application server for the settings to take effect.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, agente, reciente, desactualizado, SAC , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0