- You can't retrieve BEx queries when trying to connect to SAP BW datasources
- You experience error messages when trying to connect to SQL datasources
- The System > Monitor > Traces in your tenant shows the following error:
Please contact your on-site SAP Analytics Cloud agent administrator to deploy a newer version of Cloud agent.
The minimum required version is 1.X.xx. The current version is x.x.x
- Configuring your Datasource connection you see this error:
The SAP Analytics Cloud agent is out of date. The service is temporarily unavailable. Please upgrade the SAC agent to the latest version.
- SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)
The SAC Agent deployed is old and you require to update it in order to connect to on-premise data sources.
You need to update your deployment of SAP Analytics Cloud Agent in Tomcat.
You can dowload the latest agent from this link:
You can also download the ZIP file manually form: https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520Agent
- Go to the download page: https://launchpad.support.sap.com/#/softwarecenter
- Click on the column Support Packages and Patches
- Select Alphabetical Index (A-Z)
- Select letter A > SAP ANALYTICS CLOUD CONN > SAP ANALYTICS CLOUD CONN 1.0 > SAP ANALYTICS CLOUD AGENT 1.0 > DOWNLOADS
- Select the latest version number: SAP Analytics Cloud Agent 1.0.XX
Unzip the file and deploy the .WAR file
- Stop Tomcat
- Delete the folder \Apache Software Foundation\Tomcat 7.0\webapps\C4A_AGENT\ and any subfolders and files.
- Delete the folder \Apache Software Foundation\Tomcat 7.0\work with temporary files
- Unzip the downloaded file and rename the WAR file to C4A_AGENT.war.
- Extract the package and copy the file C4A_AGENT.war to your Tomcat directory.
The agent will automatically deploy when Tomcat is restarted. For more information, see Tomcat Web Application Deployment.
- Restart the Tomcat application server for the settings to take effect.
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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