All instances/customer who reported the issue is in Succession Org Chart V11.
Error from the logs:
Caused by: java.rmi.ServerException: RuntimeException; nested exception is:
java.lang.NullPointerException: while trying to invoke the method
Bizx Core B1611
Reproducing the Issue
1. Go to employee profile
2. Search for an user
3. Find Successor Portlet then click "Add"
4. Nominate an user
• All instances/customer who reported the issue is in Succession Org Chart V11
• Everyone reported to start experiencing the issue after b1611 prod release.
Issue confirmed after blaming B1611 code change.
The fix will be applied to B1702 and patch has been delivered on Dec 16th 2016.
Please try below verified work arounds (apply either one is enough).
◾Go to Provisioning -> Company Settings, turn on the feature "Enable Generic Objects" .No side effects as it can be enabled standalone without EC, without Succession MDF position. Or
◾Go to Provisioning -> Company Settings, upgrade Succession Org Chart to v12 version. Or
◾Try to use the Add nomination function in Successor/Nomination portlets/PP3.
SOCv11 Enable Generic Objects Application error , KBA , LOD-SF-SCM-NOM , Nominations - Form Based and Formless , Problem