2406040 - Error when nominating successors for SOC v11 (Succession Org Chart)

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2406040 - Error when nominating successors for SOC v11 (Succession Org Chart)

Symptom

All instances/customer who reported the issue is in Succession Org Chart V11.

Error from the logs:

Caused by: java.rmi.ServerException: RuntimeException; nested exception is:
java.lang.NullPointerException: while trying to invoke the method

Environment

Bizx Core B1611

 

Reproducing the Issue

1. Go to employee profile
2. Search for an user
3. Find Successor Portlet then click "Add"
4. Nominate an user

• All instances/customer who reported the issue is in Succession Org Chart V11
• Everyone reported to start experiencing the issue after b1611 prod release.

Capture.PNG

Cause

Issue confirmed after blaming B1611 code change.

The fix will be applied to B1702 and patch has been delivered on Dec 16th 2016.

Resolution

Please try below verified work arounds (apply either one is enough).

◾Go to Provisioning -> Company Settings, turn on the feature "Enable Generic Objects" .No side effects as it can be enabled standalone without EC, without Succession MDF position. Or

◾Go to Provisioning -> Company Settings, upgrade Succession Org Chart to v12 version. Or

◾Try to use the Add nomination function in Successor/Nomination portlets/PP3.

Keywords

SOCv11 Enable Generic Objects Application error , KBA , LOD-SF-SCM-NOM , Nominations - Form Based and Formless , Problem

Product

SAP SuccessFactors HCM Suite 1608 ; SAP SuccessFactors HCM Suite 1611