SAP Knowledge Base Article - Public

2406005 - Interviewers portlet is missing

Symptom

Interviewer’s portlet on the candidate application summary is missing.

 

Environment

SuccessFactors Recruiting

 

Reproducing the Issue

  1. Go to Recruiting
  2. Select a Job Requisition
  3. Select a Candidate
  4. Check the Candidate application summary
  5. You will notice that the Interviewer portlet is nowhere to be found

Interview Portlet3.jpg

Cause

The Interview Scheduling is enabled on Manage Recruiting Settings.

Please note you can not use both the features "Interview Scheduling" and the old version of scheduling interview from "Setup Interviewer" at the same time. You can either use the "Interview Scheduling" for scheduling interview which is a new one or an old process where you select the interviewers under "Setup Interviewers".

As soon as you enable "Interview Scheduling" from Admin tools> Manage recruiting settings, System will automatically hide "Setup Interviewers" portlet in the status. 

Resolution

To have this portlet visible, please disable the feature "Interview Scheduling" from Manage Recruiting Settings. Once you disable it, you will start seeing Interviewer portlet.

Steps.

  1. Go to Admin Center
  2. Search for Manage Recruiting Settings
  3. Go to Interview Scheduling
  4. uncheck "Enabled Interview Scheduling"
  5. Click Save

Interview Portlet2.jpg

    6. Go back to candidate application summary

Interview Portlet1.jpg

 

Keywords

Missing interviewer portlet interviewer portlet missing Interview Center   , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors Recruiting 1611