2405118 - Error Message "Fail on mutual authentication The password on server is not updated with domain controller"

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2405118 - Error Message "Fail on mutual authentication The password on server is not updated with domain controller"

Symptom

When the user try to upload the file for Customer Invoice through WebDav Integration, system throws below error message:

Fail on mutual authentication The password on server is not updated with domain controller

Reproducing the Issue

  1. Go to Application and User Management work center
  2. Select File Input
  3. Create a new Input for CustomerInvoiceProcessingRequestInvoicingIn
  4. In the computer, go in This PC and click on Map Network Drive
  5. Then enter the URL
  6. Select Finish

Cause

The cause for the issue is that the user is not mapping the folder correctly

Resolution

 Create a technical user to access the WebDAV Folder

  1. Go to the Application and User Management work center, subview Communication Arrangements.
  2. Select the communication arrangement Access Documents via WebDAV.
  3. Select Edit Credentials.
  4. Edit a password for the user (standard user ID is _SAP_WEBDAV1), select Ok, close the screen, save the changes.
  5. Get the WebDAV URL
  6. Go to the Application and User Management work center, subview File Input.
  7. Copy the Inbound Files URL below the list of runs.

Map the network drive (example for Windows 10 File Explorer)

  1. In Windows File Explorer right-click on this PC and select Map network drive
  2. In the popup check the box Connect using different credentials and open the link Connect to a Web site that you can use to store your documents and pictures.
  3. Follow the wizard, choose the option for a custom network location, enter the WebDAV URL (s.a.), do not use subpaths.
  4. Cancel any possible popup for certificates and enter the user credentials you maintained in the first part (s.a.).
  5. After finishing the wizard you should be able to upload files into the correct folders in the mapped network drive.

To use certificates instead of user/password and some information on other WebDAV clients see SAP note 1725964 (https://support.wdf.sap.corp/sap/support/notes/1725964).

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP Business ByDesign 1702