2403357 - Performance Forms not removed for Inactive Employees

SAP Knowledge Base Article - Public

2403357 - Performance Forms not removed for Inactive Employees

Symptom

The Performance Forms for inactive employees are still visible and exists even on the following scenarios:

-  "Do Not Remove Inactive Employee's In-Progress Documents." is not enabled from Admin Center > Managing Form Templates > Selected Form.

Manage Form.jpg

- Manually Run HRIS Sync from Provisioning having "Remove Inactive Employees' In-Progress Documents" enabled.

Remove HRIS.jpg

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Terminate an Employee.

2. Wait for the daily recurring HRIS sync job to be completed.

Or, manually run hris sync job.

 

Expected Result: Performance Form should now be removed.

Actual Result: Performance Form still exists.

Cause

The scheduled recurring daily HRIS sync job is not enabled to "Remove Inactive Employees' In-Progress Documents"

Remove HRIS unchecked.jpg

If this daily HRIS Sync job is not enabled to Remove Inactive Employee's In-Progress Documents, the related form will not be removed. And if the status of user in Employee Profile is the same as the value in EC before HRIS sync job run  that means HRIS sync job will do nothing to sync user status and will not remove document for inactive users.

The related code checks the Last Modified Date of the scheduled daily HRIS sync job, which is enabled to "Remove Inactive Employees' In-Progress Documents". It does not consider the manual run of HRIS sync. 

Resolution

For new occurrences, edit the daily HRIS sync job to enable "Remove Inactive Employees' In-Progress Documents"

For the existing inactive employees where the forms are still not removed, manually delete the form or make change for employee status (such as deleting the termination job record and re-terminate the employee again) since the status has been synced to EP.

Once the updated daily hris sync job has run, forms will be removed.

See Also

ECT-59469

Keywords

performance forms, documents , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC-EMP , Employment Information , Problem

Product

SAP SuccessFactors HCM Core 1611