2403260 - "404 File or Directory not found" error when launching content

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2403260 - "404 File or Directory not found" error when launching content


When trying to launch content the following error is received. Even though the content has been previously imported to icontent using the content 'Import Tool'

404 error.jpg


SuccessFactors Learning Management System (LMS)

Reproducing the Issue

For the User to reproduce the issue, follow the below steps

  1. Open the course
  2. Try launching the content
  3. The error message will appear


Either the 'directory' is missing from the URL prefix or some additional spaces (as this space will appear in the 'Filename' path of the content object) at the end of the URL field in the 'Deployment Location'. This additional space is added as in the image below during content import.



  • Checking the Directory field:

The Directory specifies which directory the content will be uploaded to on the content server (icontent). The URL prefix specifies the launch path for the content. The URL prefix must contain the directory as well.


  • Blank Space after folder
    1. Go to Content->Content Objects
    2. Search for the Content Object that is showing the error
    3. Go to Launch Method
    4. Remove this additional space.



Error 404; Error launching content; icontent launch error; File or Directory not found; 404 File or Directory not found; , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem


SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611