2402354 - Disable routing comment box

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2402354 - Disable routing comment box


Comment box not needed while routing PM form


Performance Management


In order to remove the comment text box when routing the Form through the workflow, please follow the steps below:

1. Go to Admin Tools;
2. Click on "Company Settings" then "Email Template Notification settings";
3. Go to "Document Routing Notification";
4. You must ensure to check if there are settings which have activated;
ex. Specify Different Template for Each Form;
a. Click on "Switch To" after selecting the template in question;
b. Remove the token [[DOC_COMMENT]] and save the changes;
5. Click on “Save Notification Settings” on the very bottom of the page.

Note:The Token [[DOC_COMMENT]] must be removed from the English_US language even if it is not enable in the instance.Otherwise,the comment box will still appear

-Enable the US language from the provisioning,remove the Token [[DOC_COMMENT]] from email template and then disable the US_Language again.


Routing Comment Box, DOC_COMMENT, [[DOC_COMMENT]] , KBA , LOD-SF-PM-EML , Emails and Notifications , How To


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