2402334 - Error Message: "BusinessPartnerInternalID XXXXXX is Not Valid", While Uploading E-mail to Existing Open Leads Using Migration of E-mail Activities

SAP Knowledge Base Article - Public

2402334 - Error Message: "BusinessPartnerInternalID XXXXXX is Not Valid", While Uploading E-mail to Existing Open Leads Using Migration of E-mail Activities

Symptom

You require to upload E-mails to the Open Leads in the system. While migrating using the activity Migration of E-mail Activities, you receive the below error:
BusinessPartnerInternalID XXXXXX is Not Valid

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview
  3. Search and Open the activity Migration of E-mail Activities
  4. Choose Migrate E-mail Activities using the migration tool
  5. Execute Migration for the respective Migration file with Migration Mode Add new records
  6. You receive the error message mentioned during the Simulation step

Cause

The Lead has a Contact XXXXXX created which is In Preparation status. When the Contact XXXXXX is not Active in the system, it cannot be used in the Sender field in the Migration template. Further, as the Contact XXXXXX is not Activated, it will not be available in the Contacts OWL in the system.

Resolution

To upload E-mail Activities to Open Leads with Inactive Contacts is a new requirement.

We have added this functionality as a new requirement and will be available in one of the future releases.

Keywords

Email Activities; Contacts , KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702