SAP Knowledge Base Article - Public

2402153 - Unable to Update the Existing Lead Through Migration Tool.

Symptom

Error during Leads Migration: Only list complete transmission (LCTI) allowed for LEAN_LEAD-INTERNAL_EXTERNAL_PARTY - INTERNAL_EXTERNAL_PARTY_CTI

Please note: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration workcenter and select Overview.
  2. Search Migration of Leads.
  3. Migration Mode: Modify already existing records.
  4. Execute required file  till simulation.
  5. Error received as mentioned above.

Cause

While updating a party user needs to provide the Technical Id of the party node.

Resolution

  1. Go to Mass Data Maintenance work center and select Export Leads.
  2. Enter Lead ID.
  3. Note the Technical Id of the party which you would be modifying from All Involved Parties tab.
  4. Now go to the migration tool.
  5. While creating the xml, enter the Technical Id along with Party Id and Role Code.

           Lead Update.PNG

     6.   Execute the migration. It should successfully update the party.

Keywords

Lead Migration , Update , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer all versions