SAP Knowledge Base Article - Public

2401814 - Matrix Manager document transfer will insert a duplicate Matrix Manager step in the route map

Symptom

When Matrix Manager change is triggered, new Matrix Manager step will always be added as a new step on Performance Form and old Matrix Manager step will be auto-completed

 

 

 

 

Environment

BizX

Reproducing the Issue

Lanuch a form and forward to Matrix Manager step.

 

a.jpg.png

Change the Matrix Manager from Elena 3 to Elena 1

 

b.png

You are not able to find the form in old Matrix Manager’s inbox, but you can see that in new Matrix Manager’s inbox, and you can see the old Matrix Manager step was completed, new Matrix Manager step was added.

c.PNG

 

Check audit trail, and Matrix Manager step complted by automatically.

 

d.JPG.png

Cause

This is the expect behavior in the current system design. PM engineering regards the issue as an enhancement and will be considered in future release.

Resolution

As the release version is not confirmed yet, please keep an eye on the Product Update information on Customer Community or raise your idea to request the enhancement.

 

Keywords

Matrix Manager;duplicate;route map , KBA , LOD-SF-PM , Performance Management , Product Enhancement

Product

SAP SuccessFactors HCM Core 1611