When Matrix Manager change is triggered, new Matrix Manager step will always be added as a new step on Performance Form and old Matrix Manager step will be auto-completed
Reproducing the Issue
Lanuch a form and forward to Matrix Manager step.
Change the Matrix Manager from Elena 3 to Elena 1
You are not able to find the form in old Matrix Manager’s inbox, but you can see that in new Matrix Manager’s inbox, and you can see the old Matrix Manager step was completed, new Matrix Manager step was added.
Check audit trail, and Matrix Manager step complted by automatically.
This is the expect behavior in the current system design. PM engineering regards the issue as an enhancement and will be considered in future release.
As the release version is not confirmed yet, please keep an eye on the Product Update information on Customer Community or raise your idea to request the enhancement.
Matrix Manager;duplicate;route map , KBA , LOD-SF-PM , Performance Management , Product Enhancement