2401613 - Proxy Feature and SAP Jam

SAP Knowledge Base Article - Public

2401613 - Proxy Feature and SAP Jam

Symptom

As the SuccessFactors Administrator, I have granted SAP Jam access to my end-users. 

When I proxy as these users, I do not see the SAP Jam link under the Home drop down menu.

Why don't the users see the link, despite the proper Role Based Permissions in place?

Environment

SAP Jam

Resolution

The Proxy for SAP Jam doesn't work by selecting SAP Jam module in the home drop down due to security reason.

In order to verify whether users have access to SAP Jam, please ask the users to login directly to SuccessFactors and attempt to navigate to SAP Jam.

 

The “Proxy As” functionality does work with SAP Jam Collaboration, though the way it functions today is not as ideal and not recommended. The drop-down SAP Jam menu is missing and also the indication that you’ve logged in as a proxy user. We have plans to address that in a coming release.

In the meantime, however, there is a way to fully disable the “Proxy As” functionality with the SAP Jam Collaboration product. The steps to prevent login as proxy is for the customer to contact Customer Support team to enable the “Prevent Proxy User” checkbox in BizX Provisioning.
The navigation to the checkbox is

BizX Provisioning => [Company Name] => Authorized SP Assertion Consumer Service Settings => Right side of the URL text boxes specifically for [hostname].sapjam.com/....

When the checkbox is checked, navigating to SAP Jam url while BizX is proxying as user will redirect the browser to BizX and receive a generic error "The requested operation is not available". This will completely stop the proxying feature to work with SAP Jam. 

Keywords

SAP Jam proxy , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration 1608