2401304 - Scheduled Offering error message when editing a segement

SAP Knowledge Base Article - Public

2401304 - Scheduled Offering error message when editing a segement

Symptom

Error mesage appears when trying to edit schedule offering segment

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Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Create two schedule offerings that start on the same date (i.e 15/12/2106) but with different starting and end times and enroll two users in both

  • SO1 (schedule offering 1) starts on 15/12/2106 and runs from 09:00 am-05:00pm
  • SO2 (schedule offering 2) starts on 15/12/2106 and runs from 07:00 pm-09:00pm

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2. The users learning plan will be updated showing that they are enrolled and on what date the course starts

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3. Clicking on the course will provide more details on the starting and finishing times

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4. Admin enrolled the same users in the second schedule offering that commenses on the same date (15/12/2016) but with different starting time (07:00pm-09:00pm)

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5. Later it's decided that admins want to change the starting time of schedule offering two for example (Maslany-China-Test) from 07:00pm to 11:00am instead ( Please note that users are already enrolled in the first schedule offering that starts at 09:00am)

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6. An error message will appear as a reason of time clash between the two schedule offerings

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Resolution

This is an expected behaviour.

When LMS detects any conflict between two schedule offerings an error message will appear.

Keywords

Scheduled Offering error; Scheduled Offering conflict; segment; scheduled conflict; , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions