SAP Knowledge Base Article - Public

2400703 - Unable to view Resume via Resume Inline Viewer post Q4 - B1611 Release

Symptom

When attempting to view candidate's resume or cover letter via the Resume Inline Viewer it does not display any data.
There is no error message but nothing is displayed apart from 'Document Image 1' (with no image rendered) for each image.

2016-12-06_10-28-32_CV Issue.jpg

Environment

SuccessFactors Recruiting Management - B1611

Reproducing the Issue

  1. Login to SuccessFactors;
  2. Go to Recruiting -> Job Requisitions;
  3. Access Candidate's Application;
  4. View Resume;

Cause

This issue occurred due to a corrective code fix that was introduced into the production release.  This fix affected resume workflow permissions and made the inline resume viewer unavailable to operators based on permissions set in Interview Central. 

The resume was available for download but could not be viewed through inline resume viewer.  The issue was not found in Preview due to the code change being fixed and QA’d after Preview release. 

Resolution

The issue was resolved through a patch on 12/10/16.  Thorough code review has been built into the commit process to prevent similar error from happening in the future

Keywords

Resume, Cover Letter, Inline Resume Viewer, 'Document Image 1', RCM-35617, resume view, resume not displaying, , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions