2400345 - Unlimited Exam getting locked before users completing it

SAP Knowledge Base Article - Public

2400345 - Unlimited Exam getting locked before users completing it

Symptom

  • Exams created with unlimited attempts are getting locked before users complete it.

Environment

  • Learning Management System

Cause

  • Even though the exam was created with unlimited attempts, there is also a maximum time set for the exam.
  • The configuration in the Item Level says "Leave the duration blank for an untimed exam. A timed exam prevents users from resuming an exam.". So, if the user closes the Exam screen before finishing it, exam will get locked.

 1.jpg

Resolution

  • In this case, system is working as expected. You may submit an Enhancement Request in the SuccessFactors community, in case you want to change the system behavior.
  • To raised an Enhancement, please follow this KBA.

Keywords

Exam, unlimited, locked, unlimited exam locked, timed exam , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions