SAP Knowledge Base Article - Public

2399793 - Time sheet error or missing_PP3_b1611_EC_INT

Symptom

All employee unable to find their time sheet.

Instead an error message is displayed on the time sheet's place:

"Compensation Information for employee is incomplete. Pay Group is missing."

 

OR

 

Unble to approve or submit timesheet.

Instead getting an error message:

"Job Information for the employee is incomplete. Employee Class or Company is missing."

Environment

SuccessFactors

EmployeeCentral

Payroll Timesheet

Reproducing the Issue

Login to PP3 enabled instance.

Go to My Employee File -> Time off block.

The place where timesheet should be, instead an error message appears.

With Time sheet:

with timesheet.png

With Error message 1: When viewing profile.

error message timesheet.png

With Error message 2: When submitting or approving time sheet.

another error while approving or submitting timesheet.png

Cause

Payroll integration created a new validation on compensation info - pay group.

This field must be filled under compInfo for a time sheet user in case payroll integration is switched on.

Resolution

In case Payroll integration is enabled in provisioning then maintain Pay Group field value for the employees.

Keywords

SuccessFactors EmployeeCentral Payroll Timesheet Pay Group missing Timesheet not visible , KBA , successfactors , employee central , time sheet error , information for employee is incomplete , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core 1611