2399787 - Company Logo is missing on Email Notification - Onboarding

SAP Knowledge Base Article - Public

2399787 - Company Logo is missing on Email Notification - Onboarding

Symptom

When you check on the received Notification the company logo is missing

Even if you resend the logo to candidate or to yourself the company logo is missing

Environment

Success Factors Onboarding Module

Reproducing the Issue

1.) Check the received notification received. Can be notification for Corporate Representative or Candidate

2.) Try to resend the notification using a test candidate. Company logo is still missing.

Cause

Image associated with the notification is already invalid or the link has been changed

Resolution

1.) Go to the Notification where the logo is missing ( see sample screenshot)

notif.png

 

2.) Once the Notification is open, clikc source and check the link of the logo.

3.) Try to check if that link is a still live.

4.) If it's not, go to Settings > Logo Settings

5.) It there is no Logo, upload one.

6.) If there is one >right click it and select "Copy Image address" for Chrome or "Save Link As" for IE

image save.png

 

7.) Go back to the notification and replace that link on the Notification that has a missing logo.

Keywords

Company logo Logo Notification , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611